Resolve support tickets in seconds
with AI that never sleeps
MendDesk is an embeddable AI customer support agent trained on your knowledge base, past tickets, and product data — refunds, plan changes, and escalations included.
- No credit card
- Live in minutes
- Works with Zendesk & Intercom
- Free plan available
Resolved today
847
+12%
Auto-resolve
87%
+4pt
First response
6s
−2s
CSAT
4.8
+0.2
Tickets resolved · last 14 days
Top topics
0+
Tickets resolved daily
0%
Auto-resolved
0s
First response time
0+
Integrations
In action
See AI ticket resolution in action
Watch MendDesk read a payment receipt, verify the transaction, and activate a Pro plan — no human escalation needed.
Priya N.
Free plan · Ticket #4837
Context loaded
Agent reasoning
Resolution funnel
Features
AI support automation built for real tickets
Auto-resolve billing, account, and product questions with an agent trained on your knowledge base — not generic chatbot scripts.
Instant resolution
Resolve 87% of tickets without human intervention. The agent reads context, searches your knowledge base, and replies in seconds.
Actions, not answers
Verifies payments, issues refunds, activates plans, and updates accounts — agentic tasks, not canned replies.
Smart handoff
Escalates with full context when human judgment is needed. Customers never repeat themselves to a second agent.
Knowledge sync
Ingest docs, past tickets, and product changelogs. Sources re-crawl on a schedule so answers are always current.
Support analytics
CSAT trends, resolution times, and topic clusters — so you know what to fix in the product, not just the queue.
Every channel, one brain
Email, live chat, Slack, Discord, Intercom, Zendesk — a unified inbox with consistent answers on every touchpoint.
Use cases
Built for every kind of support queue
MendDesk adapts to your product, your tone, and your escalation rules — whatever your customers are writing in about.
Billing, plans, and subscriptions
Duplicate charges, upgrades, proration questions, failed payments — the agent verifies the transaction and fixes it without a human touching the ticket.
Order status and returns
Where is my order, how do I return this, why was I refunded less than I paid. Pulls live order data and answers with the actual numbers.
KYC and account access
Verification status, document re-uploads, locked accounts. Sensitive actions escalate to a human with the full trail attached.
API and integration questions
Error codes, rate limits, SDK setup, webhook retries. Answers cite the exact doc page and code sample so developers can self-serve.
Two-sided support queues
Buyers and sellers ask very different things. Route by audience and apply different tone, escalation rules, and permissions to each.
Enrolment and course help
Access issues, deadlines, certificates, refunds on courses. Handles seasonal enrolment spikes without adding seasonal headcount.
Embed anywhere · connect to everything
How it works
Deploy your AI support agent in hours
No support-automation consultant, no six-week onboarding, no rewriting your docs. Four steps to a live agent.
Point MendDesk at everything you already know
Plug in your helpdesk, docs site, Slack channels, and product database. We ingest past tickets, knowledge-base articles, and changelogs, then re-crawl on a schedule so nothing goes stale.
Knowledge sources
4 connectedRe-crawls nightly · 14,902 chunks indexed
Teach it your voice and your escalation rules
Set tone, brand guidelines, and the exact conditions that require a human. The agent learns from how your best reps actually reply — not from a generic template library.
Voice & tone
Sample reply
“Totally get the frustration — I’ve refunded the duplicate charge and you should see it back within 3 business days. Anything else I can sort out?”
Go live on every channel in two lines of code
Drop the widget onto any page, or route email, Slack, and your existing helpdesk through the same agent. One brain, consistent answers, no per-channel rewrites.
<!-- Add before </body> -->
<script src="cdn.menddesk.com/w.js"
data-agent="acme-support"></script>
Watch what customers actually struggle with
Track resolution rate, CSAT, and topic clusters in your dashboard. Feed the recurring themes straight back to your product and docs teams so the tickets stop being filed at all.
Resolution mix · last 30 days
Knows when to act.
Knows when to escalate.
MendDesk resolves roughly 87% of tickets on its own. The other 13% matter just as much — when a request needs human judgment, the agent stops, hands off, and brings the whole conversation with it.
- Escalates with the full conversation attached — customers never repeat themselves to a second agent.
- Agentic actions are verified against your real data before they run: payments checked, plans confirmed, accounts matched.
- Trained on your knowledge base and past tickets, so answers sound like your team rather than a generic script.
- Encrypted at rest with AES-256 and in transit with TLS.
- Your data is never sold and never used for advertising.
- Request deletion at any time — data is removed within 30 days.
Ticket #4912 · Refund dispute
EscalatedAgent reasoning
Charge verified in Stripe, but the customer is disputing a charge older than the 90-day refund window. Policy requires a human decision — handing off rather than guessing.
Attached for the human
Pricing
Simple, transparent pricing
Every plan includes an embeddable widget, agentic task automation, and daily summaries. Start free and upgrade when your volume grows.
Free
Try MendDesk on your site with core support automation.
- 10 conversations per day
- 1 agentic task per day
- Daily summary email
- Embeddable web widget
- 1 knowledge source
Growth
For teams getting serious about AI-first support.
- 500 conversations per day
- 100 agentic tasks per day
- Daily summary + Slack alerts
- Image uploads in chat
- All SDKs (Flutter, React, mobile)
- 5 knowledge sources
- Helpdesk integrations
- Email support
Pro
Higher volume, deeper automation, and faster responses.
- 2,000 conversations per day
- 1,000 agentic tasks per day
- Real-time analytics dashboard
- Image uploads in chat
- Custom widget branding
- 15 knowledge sources
- Priority email support
- Multiple agents
Month-to-month billing · Cancel anytime · See all plans including Business →
FAQ
Questions we get asked a lot
Everything you need to know before you point MendDesk at your support queue.
Your support team deserves a copilot.
Give them one this week.
Deploy an AI agent that actually knows your product. Create your assistant, point it at your docs, and embed it in two lines of code.
No credit card required · Setup in under a week · Cancel anytime